Our return policy has a duration of 14 days. Once 14 days have passed from the time you received your order, unfortunately we are unable to offer you a refund or exchange when merchandise is returned.
To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in its original packaging. The item you wish to return must have a return form which can be requested when you email firstname.lastname@example.org.
Additional non-returnable items:
- Gift Certificates
- Items purchased at a 100% discount
- Some health and personal care items
To complete your return, we will need a receipt or proof of purchase.
Please do not return your purchase to the manufacturer!
There are certain situations where only partial refunds will be given (if applicable):
Book with obvious signs of use, CD, DVD, VHS tape, software, video game, cassette tape or vinyl record that has been opened
Any item that is not in its original condition, damaged or missing parts for reasons not due to our fault.
Any item returned more than 14 days after delivery.
Late or missing refunds (if applicable).
If you have not yet received a refund, first recheck your bank account.
Then contact your credit card company, it may take some time for your refund to be officially booked.
Next, contact your bank. There is often some processing time before a refund is posted.
have taken these steps and the refund has not yet been received, please contact
us at email@example.com
Sale Items (if applicable).
Only normally priced items can be returned to qualify for a refund. Discounted items (offers/sales) are not eligible for return.
Exchange (if applicable).
We only exchange items if they are defective or damaged. If you would like to exchange your defective or damaged items for the same item, please email us at firstname.lastname@example.org. You will then be contacted personally about the exchange.