FAQ

HOW CAN I PAY?

At Zendro we work with the most used payment provider in the Benelux, Mollie. At Zendro you can pay your order in several ways. Below is the list of our payment methods:

• IDEAL
• Paypal
• Mastercard/VISA/AMEX
• Google/Apple pay
• KBC
• Bancontact
• Belfius
• Sofort

MY ORDER IS INCOMPLETE AND/OR DAMAGED, WHAT NOW?

Send an email to info@zendro.nl with photos of the damaged products. Please also contact that email address if any products are missing from your order.

As annoying as it is, it may happen that a mistake was made in processing the order. In this case, please contact our customer service immediately, they will obviously provide an appropriate solution.

WHAT IS THE AVERAGE DELIVERY TIME OF AN ORDER?

Europe

Total delivery time = 6-10 working days* (order processing time + shipping time)

These are our general guidelines. We keep these generous delivery times because all products are handmade and therefore require a longer production time.

*Please note: Due to the impact of the COVID-19 virus, it may take a few days longer than normal to receive your order. Zendro takes all measures seriously to ensure the health and safety of our community.

HOW WILL MY ORDER BE SHIPPED?

If it's a small product the order will be sent as a letter package, if the order is larger we will use a postal package. We send our packages through our partners PostNL, DHL and BPost.

MY PACKAGE HAS THE STATUS DELIVERED BUT I HAVE NOT RECEIVED ANYTHING?

What annoying that your order is not yet in the house! Did you order something small? Chances are that it is in a mailbox package. Count on 1 or 2 working days later than the delivery date in your track & trace. Are you expecting a large box and is your address correct? Perhaps the deliveryman gave it to your neighbors or housemates. Still no parcel? Please contact our Customer Service.